You can log into your account to see the details of a recently placed order. When your order ships you will receive an email confirmation with tracking information. If you are still unable to find the details of your order please reach out to us at [email protected] and include your order number in the subject line.

It is our priority to get your order to you as fast as possible and for this reason we, unfortunately, are not able to cancel an order once it has been placed. 

Please contact us at [email protected] and include the order number and your full name so we can update your information on file.

We always recommend checking your shipping address before completing the order. Unfortunately, we are unable to update the shipping address after the order is placed and we are not responsible for orders sent to the incorrect delivery address provided at the checkout process. However, when you receive the tracking information you may check with the shipping courier if they are able to accommodate your request.

Unfortunately, we are not able to add or remove item(s) from your order once it has been placed.

Visa, AMEX, Mastercard, Afterpay, SHOP PAY, AND GOOGLE PAY.

We have a maximum purchase limit of 9 items per sku. 9 or more units of the same sku are considered final sale.

Business Days + Holidays
Orders ship Monday through Friday, excluding federal holidays within the United States, e.g., Thanksgiving, Christmas, and New Year’s Day. Shipping timelines are subject to change based on high order volume.

Processing + Delivery Times

U.S. Orders
Processing generally takes us 2-3 business days to process and pack. For orders to the 48 contiguous states, shipping generally takes 7 business days. One/Size currently ships to all 48 contiguous states. Unfortunately, we do not currently ship to Hawaii, Alaska, Puerto Rico, U.S. Territories, or PO boxes, military (Apo/Fpo/Dpo). These shipping times are estimates only and cannot be guaranteed. Estimated Transit times are based on orders placed between Monday-Friday. Please see our Terms of Service for details.


 

Shipping Method	Estimated Transit Time	Shipping Cost
Standard	3-7 Business Days	$7.99

International Orders
For orders shipping internationally, processing generally takes 3-5 business days and shipping generally takes 2-12 business days.

*Please note, onesizebeauty.com ONLY ships On 'Til Dawn Mattifying Waterproof Setting Spray within the US and internationally in select sephora.com markets.

Country	Shipping Method	Business Days
Canada	Standard	3-8 *Does Not Include Processing Time
United Kingdom	Standard	2-6 *Does Not Include Processing Time
Europe	Standard	4-11 *Does Not Include Processing Time

Shipments to Forwarding Companies

Please note that if you choose to use a package forwarding company to ship your order outside of the United States, One/Size Beauty will not be liable for any damage, defect, or loss that occurs. We will not be able to offer replacements or refunds for items that are reported missing or damaged if we have reason to believe that they have been delivered to a package forwarding company. Thank you for your understanding.

Free Shipping Thresholds

International orders meeting certain thresholds will be eligible for free standard shipping. Please adhere to the table below.

Country	Shipping Threshold
United States	$50 USD
Canada	$120 USD
United Kingdom	$185 USD
Europe	$195 USD

ONE/SIZE makeup products are sold at onesizebeauty.com in Canada, the United Kingdom, all 27 European countries and in select Sephora stores.

US Returns & Exchanges

ONE/SIZE offers free returns* and/or exchanges within 30 days of product receipt for item(s) purchased on onesizebeauty.com. Products purchased from our retailer partners should be returned to the original place of purchase. Please note that returned merchandise must be unopened or gently used. To start your return or exchange visit our Returns Center. You'll need the order number and email address associated with your purchase, or your shipping zip code. Please note if there is a price difference to be paid in an exchange an invoice is emailed. The invoice must be paid before the exchange order is released. If you have used Afterpay as a payment method, please be aware that the processing times may be longer. If you have any further questions, please contact our client services at [email protected] with your order number mentioned in the subject line.

 

*exclusions apply to our free return policy 

International Returns & Exchanges 

Unfortunately, we cannot offer returns or exchanges on orders shipped outside of U.S. Please contact our support team at  [email protected]. 

We apologize for any inconvenience caused by receiving a damaged or incorrect product. To initiate the process for a free exchange or a request for a refund, please click here (https://returns.onesizebeauty.com/). You will need to provide the email address associated with your order and the order number. Next, you will receive step-by-step instructions. 

 

Please note, exchange orders will be promptly shipped to you, ensuring a smooth and hassle-free process. In the case of refund requests, we offer an optional credit equal to the value of the returned items. But if you'd rather have your cash back, no sweat! We will take care of your return request which will be processed as normal, requiring no further action on your part.

Please email [email protected] with your order number in the subject line. A ONE/SIZE team member will help you out!

If you are unable to locate a product, kindly verify if your order was shipped using multiple tracking numbers in your order details. If you need more assistance, email [email protected] with your order number in the subject line. A One/Size team member will help you out!

ONE/SIZE makeup products are sold on our website; onesizebeauty.com, and at select Sephora stores. 

You can learn more about our products on their individual product page. If you have additional product questions please reach out to [email protected] and we will be happy to help.

ONE/SIZE has a strong commitment to animal welfare and does not directly or indirectly perform animal testing on any of our products.

Yes, ONE/SIZE is vegan.

Yes, ONE/SIZE is Paraben Free.

ONE/SIZE products are developed and produced within the USA